Shipping Policy

Effective Date: 3rd September 2024

Welcome to Patliputra Foods Pvt Ltd Our goal is to ensure a smooth and efficient shipping experience for all our customers. Please read our Shipping Policy carefully to understand how we handle the delivery of our products.

1. Order Processing

Order Confirmation: Once you place an order with Patliputra Foods Pvt. Ltd., you will receive an order confirmation via email, which will include details of your purchase.
Processing Time: Orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.
Order Changes: If you need to make any changes to your order, please contact our customer service team within 24 hours of placing the order. Changes made after this period may not be accommodated.

2. Shipping Methods & Delivery Times

Shipping Methods: We offer a range of shipping options, including standard, and expedited, depending on your location and urgency. Shipping methods and rates will be displayed at checkout.
Delivery Times:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 3-5 business days.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email.

3. Shipping Charges

Domestic Shipping: Shipping charges are calculated based on the weight of the products and the destination. Any applicable shipping fees will be displayed at checkout.

4. Shipping Address

Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. Patliputra Foods Pvt. Ltd. is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. Address changes may not be possible once the order has been shipped.

Delivery Delays: If your order is delayed beyond the expected delivery time, please contact our customer service team. We will work with the shipping carrier to resolve any issues and provide you with an update.

5. Damaged or Lost Shipments

Damaged Shipments: If your order arrives damaged, please take photos of the packaging and products and contact our customer service team within 48 hours of delivery. We will work to resolve the issue, which may include a replacement or refund.
Lost Shipments: If your order is marked as delivered but you have not received it, please contact us immediately. We will investigate the matter with the shipping carrier and take appropriate action.

6. Cancellations & Returns

Order Cancellations: Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.
Returns: For information on returns, please refer to our Return Policy.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at:

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: Patliputra Foods Pvt Ltd, Ward No. 7, Vill Jhitkia, Panch, Jhitkia, Block Ghailarh, Ghailarh, Madhepura, Bihar, India, 852124

We are committed to providing you with the best possible service and ensuring that your order reaches you in a timely and satisfactory manner.

Thank you for choosing Patliputra Foods Pvt Ltd!