Privacy Policy

Effective Date: 3rd September 2024

Patliputra Foods Pvt. Ltd. (“we,” “our,” “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information:

• Contact Details: We collect information such as your name, email address, phone number, and mailing address when you create an account, place an order, or contact us for support.
• Payment Information: To process your orders, we collect payment details, including credit card numbers, billing addresses, and other payment-related information.
• Account Information: When you register on our website, we collect your username, password, and other credentials necessary for account access.

Non-Personal Information:

• Browsing Data: We collect information about your interactions with our website, such as IP address, browser type, device information, pages visited, and time spent on the site. This data helps us improve our website and tailor your experience.
• Cookies: We use cookies and similar technologies to enhance your browsing experience, track your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

Order Processing and Fulfillment:

• We use your personal information to process and fulfill your orders, including shipping, billing, and providing order status updates.

Customer Service:

• Your contact details are used to communicate with you, respond to inquiries, provide support, and notify you of any changes to your orders or our policies.

Personalization:

• We use your browsing data and purchase history to personalize your shopping experience, recommend products, and deliver targeted promotions.

Marketing Communications:

• With your consent, we may send you marketing emails about new products, special offers, and other updates. You can opt out of these communications at any time.

Improving Our Services:

• We analyze non-personal information to improve our website, products, and services, ensuring that we meet your needs and preferences.

Legal Compliance:

• We may use your information to comply with legal obligations, such as tax reporting, fraud prevention, and responding to legal requests.

3. Sharing Your Information

Third-Party Service Providers:

• We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services. These providers are obligated to protect your information and use it only for the purposes specified by us.

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners as part of the transaction. We will notify you of any such changes.

Legal Requirements:

• We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation.

Protecting Our Rights:

• We may share your information to enforce our policies, protect our operations, or safeguard the rights, privacy, safety, or property of Patliputra Foods Pvt. Ltd., our customers, or others.

4. Data Security

Protection Measures:

• We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Your Responsibilities:

• While we take extensive precautions to safeguard your data, it is important that you also protect your information. Keep your account credentials secure and avoid sharing them with others. Notify us immediately if you suspect any unauthorized access to your account.

5. Your Rights and Choices

Access and Update Information:

• You have the right to access and update your personal information at any time. You can do this by logging into your account on our website or contacting our customer service team.

Opt-Out of Marketing Communications:

• You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any email or by contacting us directly.

Cookies and Tracking Technologies:

• You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Request for Data Deletion:

• You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Children’s Privacy

Minors:

• Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

7. Changes to This Privacy Policy

Updates:

• We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

Notification:

• If significant changes are made to the policy, we will notify you by email or through a prominent notice on our website.

8. Contact Us

Questions and Concerns:

• If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our customer service team at:
  • Phone: +91 8404 929758
  • Email: support@patliputrafoods.com
  • Address: Patliputra Foods Pvt Ltd, Ward No. 7, Vill Jhitkia, Panch, Jhitkia, Block Ghailarh, Ghailarh, Madhepura, Bihar, India, 852124

We are committed to protecting your privacy and ensuring that your experience with Patliputra Foods Pvt. Ltd. is safe and secure.

Thank you for trusting Patliputra Foods Pvt. Ltd. with your personal information.