Refund and Returns Policy

Effective Date: 3rd September 2024

At Patliputra Foods Pvt Ltd, we are committed to providing high-quality products and excellent customer service. We understand that there may be occasions where you need to return a product, and we have established the following refund policy to ensure a smooth and hassle-free process.

1. Eligibility for Refunds

Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a full refund or replacement. Please notify us within 48 hours of receiving the product and provide photos of the damage or defect.
Incorrect Orders: If you receive an incorrect product or an item that was not part of your order, you are eligible for a full refund or exchange. Please contact us within 48 hours of receiving the order.
Non-Perishable Items: For non-perishable items, refunds may be issued if the product is returned in its original, unopened packaging within 14 days of delivery. The customer is responsible for the return shipping costs unless the return is due to our error.
Perishable Items: Due to the nature of perishable goods, we do not accept returns or offer refunds on perishable items unless they are damaged, defective, or incorrectly delivered.

2. Non-Refundable Items

Perishable Goods: Products that are perishable (e.g., fresh food items) are not eligible for refunds unless they arrive damaged or spoiled.
Opened Products: Products that have been opened or used are not eligible for a refund unless they are defective.
Custom Orders: Custom or special-order items are non-refundable unless they are damaged or incorrect.

3. Refund Process

Contact Us: To initiate a refund, please contact our customer service team within the specified timeframe. Provide your order number, details of the product(s) in question, and the reason for the return.
Return Instructions: Our customer service team will provide you with instructions on how to return the product. Please follow these instructions carefully to ensure your return is processed smoothly.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective products). We recommend using a trackable shipping service to ensure the return reaches us.
Refund Approval: Once we receive the returned product and verify its condition, we will process your refund. Refunds are typically issued within 5 business days and will be credited to your original payment method.

4. Partial Refunds

In certain situations, partial refunds may be granted:

Items Not in Original Condition: If the item is returned but not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be issued.
Late Returns: Items returned beyond the return period (14 days) may be eligible for a partial refund at our discretion.

5. Cancellations

Before Shipping: Orders can be canceled for a full refund if the cancellation request is made before the order has been shipped. Please contact us immediately if you wish to cancel your order.
After Shipping: If your order has already been shipped, it cannot be canceled. However, you may still be eligible for a refund under the conditions outlined above.

6. Refunds for Lost or Undelivered Orders

Lost Orders: If your order is confirmed as lost by the shipping carrier, you are eligible for a full refund or replacement. Please contact us to resolve the issue.
Undelivered Orders: If an order is marked as delivered but you have not received it, please notify us immediately. We will investigate the issue and determine whether a refund or replacement is appropriate.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer service team at:

Phone: +91 8404 929758
Email: support@patliputrafoods.com
Address: Patliputra Foods Pvt Ltd, Ward No. 7, Vill Jhitkia, Panch, Jhitkia, Block Ghailarh, Ghailarh, Madhepura, Bihar, India, 852124

We are here to assist you and ensure that you have a positive shopping experience with Patliputra Foods Pvt Ltd

Thankyou for choosing Patliputra Foods Pvt Ltd